FREQUENTLY ASKED QUESTIONS
It depends on what you buy, where the product is coming from, and where you live. You can see the delivery cost overview, and postcode range, here.
We deliver to all regions listed here via sub-contracted refrigerated courier services. Please get in touch if you need delivery outside these areas. Delivery originates from farmers via our Sydney Cold Stores unless noted on the product page, so please check the listing carefully.
All items are packed in compliance with the relevant Food Authority licence requirements relating to the State in which the product was processed. Fresh and frozen products are cryovaced (vacuum sealed) or airlock bagged after butchering, meaning you can eat, refrigerate or freeze as you desire. Your items will be packed in sealed cardboard boxes, in line with wholesale requirements.
All items are stored under 2c for 3 days following delivery to our commercial premises. Items can be snap frozen at this stage. We hold a Certificate of Accreditation 124202000 under the Food Production (Safety) Act 2000. We are fully MSA compliant, hold Food Safety Supervisor certification, and all stored goods are managed offsite through our premium cold stores.
That depends on what you have ordered, and if it is in stock. Generally, we suggest emailing us first if you are unsure; have a specific date pending (like the boss’s dinner!) or are after something in a hurry. Most of our animals have two or four legs and one head, and we can’t leave just one leg hopping around the paddock.
If you are going away when delivery is due, we may have facilities to hold your item frozen for you. This may incur a cost. Please, contact us to ask any questions about your order before assuming.
Yes, as long as you stay within the minimum order requirements of each producer. You’ll find these on the product pages.
FOOD SERVICE:
Our wholesale food service list is fully available to hospitality and retail ABN holding businesses throughout Australia. Food service customers require an account to access bulk rates. Contact us to find out more.
PUBLIC:
- Join the list using this link.
- Start shopping using this link.
- Contact us – a real person! – with questions using this link.
Once you place your order, we’ll send you an invoice, confirm your order and advise delivery date. You will be required to place a deposit at the time you place your order, with final payment due on or before delivery.
Hand Sourced takes payment via direct deposit to our bank account, or via credit card. These details will be provided to you at the time your order is placed online and again in your invoice. Your order will not be processed until your deposit is paid. Your final payment will be due before delivery.
All animals weigh different amounts. Variations in animals of the same breed can be up to 30%, depending on how Mother Nature grew them, and how the farmer packs for best transport.
The website contains the cost per kilogram of each product, and an estimated final carton weight. You can calculate the final cost estimation by multiplying the kilogram or units ordered by the cost per kg/gram (for example a 25kg carton x $10.00). If for any reason you consider an order to be too expensive after the order has been placed, you will be able to apply for a credit towards an alternate product, as long as the item has not been dispatched to your delivery address.
Due to the variable weights and locations of the products, all delivery dates and costs are estimates only and cannot be confirmed until the products are packed and ready for dispatch.
We support farmers with transparent ethical and sustainable farming practices and best practice in animal husbandry. Many of our farms run on full biodynamic systems. Some are certified organic; others grow limited or seasonal produce with yields so small, organic certification becomes cost prohibitive.
We guarantee that each and every one of them is doing something ‘different’ – something that provides a valuable contribution to our supply chain. Each farm is family owned, the produce raised by those that run the land.
All our produce grows on pesticide, fertiliser, and herbicide free paddocks, preserved by sustainable, environmentally aware methodologies. Our animals are always pasture raised and able to roam free for their growing life. They are free from unnecessary antibiotics, chemical intervention, prophylactics or chemical growth hormones.
Wild harvested game is shot by qualified hunters under strict and stringent conditions. Mostly, our game is shot at night when the animal is at rest, in order to minimise any stress on the animal or flock/herd.
Make sure you refer to the tabs at the bottom of the product description page (in the online store) to see how much each of the purchase options weighs in at. There are big differences between hot (live) weight, dressed (killed) weight, and butchered (ready to eat) weight. We only charge you for what you receive, and should there ever be an exception to this, we will clearly note this on the product tab.
No… and yes. Unless we grow an eye-fillet-only cow or a shoulder-only pig with a few extra legs, specific cuts are not available in bulk orders of some animals. We respect the whole animal and therefore, you will receive a whole, half or an equal quarter of any beast (except poultry). This includes all bones, trimmings and offcuts. All that remains is for you to confirm your collection or delivery options. Some items, such as venison, are available in MOQ (minimum order quantities) of cuts.
If there is a cut available, it will be in the shop.
Yes! Most of our farmers arrange delivery in person. You can meet them at the point of drop-off, or we can take you to them for a personal tour.
Please contact us to let us know and we will see what we can do!
Keep up-to-date!
Our main newsletter is a catch-all newsletter, and finds it’s way into everyone’s email on occasion. No sales, just general news and information on our farms, farmers, breeds, produce or whatever’s afloat on the Ark at the time. Subscribe here.
Public wholesale news is for domestic (non food service) subscribers. Public wholesale access includes access to large group buys (such as herd share) and hospitality overflow. Subscribe here and be notified of specials via email.
Chefs, food service, and retailers list goes to our chefs, retailers and food service subscribers. It’s minimal, to the point, and is available to ABN holding food service clients only. Subscribe here and be notified of back-of-house specials via email or text (your preference).
Our occasional catch-up news for farmers and producers is available to suppliers on our waitlist as well as those currently working with us. We’ll try and keep you updated on market changes and media issues where your produce is highlighted or featured. It’s a good way for our farmers to connect, too. Subscribe here.
