All cartons are transferred from our farming partners to our Sydney cold storage warehouse. From there, they will be dispatched to your specified address unless otherwise noted in the product listing.
Click here for Delivery Postcodes
If you cannot see your postcode, please leave us a message on our contact form here before placing your order.
By submitting an order and accepting the Terms and Conditions, you are agreeing to abide by the freight and delivery details set out below. Please read this delivery information carefully before submitting your order. We are unable to refund deposits once the order has been submitted.
Most of our producers and suppliers choose not to use liners, insulation, or ice packs in their packaging to reduce their carbon footprint and minimise waste. Your product will arrive in typical wholesale packaging (sealed cardboard cartons). You must be home for your delivery or ask a neighbour to receive your box and place the products in your refrigerator or freezer.
DELIVERY FEES:*
*GST Exclusive
You can get a freight estimation by contacting us here.
Some items may originate from a remote area, and may have an additional delivery fee applied – check the actual product tabs for details, as these fees may alter the final delivery fee.
Tracking:
Day-Before Heads-Up: Receive an estimated arrival time a day before your delivery or pick-up.
60-Minute Countdown: Get a live tracking link an hour before arrival to track progress in real time.
Proof of Delivery: Instant notification with a link to your proof of delivery (POD) once the delivery is complete.
1. Delivery Areas
- In stock deliveries: we deliver all products from the Sydney Cold Stores to delivery areas contained in the postcode checker, above.
- Farm direct deliveries may not be deliverable to all postcodes, so please check the product page.
Postcodes are updated at the carriers discretion. - Please contact us by emailing hello@handsourced.com.au if your delivery postcode is not located. We may have an alternative solution.
2. Delivery Costs
- Delivery costs are set by the Delivery Service Providers and are outside of Hand Sourced’s control. These charges are variable depending on:
- where the product is dispatched from;
- carton quantities;
- distance;
- fuel costs;
- levies;
- GST
- Hand Sourced does not load freight costs and bears all packaging costs.
- Quotes are estimates only. Freight costs can only be confirmed once the products are packaged and ready to be dispatched.
3. Air Freight or Self Chosen Courier
- Air freight delivery fees are set by the airline and are available on flights to major airports, on an “airport-to-airport” basis. All costs associated with transport to and from the respective airports are your responsibility.
- If you require air freight, please contact Hand Sourced to request a quote.
- If you wish to arrange your own air or road freight, or your own courier, please contact Hand Sourced to advise of the arrangements. Please note that all associated costs will be your responsibility.
4. Delivery Guidelines
- Customers must nominate a safe drop zone that does not require customer contact.
- Drop zones must be:
- well lit
- offer unobstructed pathways
- free from loose animals (drivers will not enter with dogs present)
- Couriers do not deliver to back doors
- Rural driveways: unpaved, long, dimly lit, and steep driveways all present an increased risk of vehicles getting stuck and drivers are encouraged to be cautious. Rule of thumb: If the driver cannot see the house from the road they will leave at the safest spot near the road.
- Couriers cannot guarantee customer contact will be made. Please use the automated SMS as the primary form of notification upon receiving a delivery rather than driver contact.
- Business Deliveries will be routed to daytime delivery windows in order to provide the highest likelihood of the driver being able to access the drop spot. Please ensure business names are included in a separate field from the address to provide additional help for the drivers.
DEFAULT DROP SPOTS
Default delivery:
1. Houses: default drop spot is the front door. *Alternative delivery instructions can be accommodated but it will always remain up to driver discretion and will be left in a default drop zone if they cannot be followed
2. Apartment complexes: If accessible some drivers will take to the unit door. If secure, the drivers will leave under Intercom or at the entrance way. You must be ready to monitor the tracking and be available to accept the package if you are concerned of any safety risk.
- You will receive an SMS the day before your item is dropped, and again afterward. Your SMS will contain tracking information where you can trace your goods in real time.
- Drivers will never enter a customer’s property including opening garage doors and placing inside of garage doors. Drivers will never open boxes and remove items at the request of customers as the carton must remain intact and sealed until received by the customer. Drivers will not drop items over fences, particularly high or solid fences that they cannot see through.
